Reset Your Microsoft Account Password
Microsoft passwords are reset directly on Microsoft's own website. Follow the steps below.
Office 365 Consumer Voice is an independent website. We are not Microsoft and cannot reset your password, access your account, or contact Microsoft on your behalf.
Microsoft password reset page
account.live.com/password/reset — Microsoft's official tool
Step-by-step guide
Go to the Microsoft password reset page
Visit account.live.com/password/reset in your browser. This is Microsoft's official self-service password reset tool.
Enter your Microsoft account email
Type the email address linked to your Microsoft account and complete the CAPTCHA, then click Next.
Choose a verification method
Select how Microsoft should verify your identity — by email, phone number, or authenticator app. Microsoft will send a one-time code.
Enter the verification code
Enter the code you received. Codes expire after a short time, so enter it promptly.
Create a new password
Choose a strong new password of at least 8 characters, mixing letters, numbers, and symbols. Confirm it and click Next.
Sign in with your new password
Return to account.microsoft.com and sign in with your updated password. Update any saved passwords in your browser or password manager.
If self-service reset does not work
If you no longer have access to your recovery email or phone number, Microsoft has an account recovery form at account.live.com/acsr where you can provide additional identity information. For work or school accounts, contact your IT administrator.