JR
James R.·
OneDrive sync keeps failing
OneDrive has been unreliable for months. Files fail to sync and I keep losing work. Microsoft support gave me generic troubleshooting steps that did not help.
Office 365 Reviews & Complaints From Real Customers
Office 365 Consumer Voice is an independent platform where customers share Office 365 (Microsoft 365) reviews and complaints. Find guides on how to contact MS Office 365 support, renew, cancel, and fix an MS Office 365 installation error. We are not affiliated with Microsoft.
office365consumervoice.com · Updated 1 August 2026
Common Office 365 Complaints & Key Takeaways
Key Takeaways
Office 365 reviews show frequent billing and subscription problems, including charges after cancellation. Many customers request refunds and report difficulty contacting customer service. Expect issues with auto-renew and resolving disputes through support channels.
Negative Feedback / Risk Areas
Recurring customer complaints about unauthorised charges, refund delays, and inability to cancel subscriptions. Poor support access: long holds, broken chat, no reliable phone or email response. Reports of product activation, OneDrive/Teams service failures and high pricing.
Positive Feedback
Occasional notes of helpful agents and successful refunds in isolated cases. Some users report the free or basic Office 365 tier working adequately for everyday productivity needs.
Office 365 Help Guides: Support, Renew, Cancel & Install
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Latest Office 365 Customer Reviews
SK
Sarah K.·
Good value for everyday productivity
Office 365 works well for my daily tasks — Word, Excel, and Teams are reliable. Had a minor billing issue but support resolved it after a few days.
MT
Michael T.·
Charged after cancellation — no refund
I cancelled my Office 365 subscription in March but was still charged in April and May. Customer support was unresponsive and I had to dispute the charge with my bank.
PM
Priya M.·
Unauthorised charge of $23.88
I received a charge of $23.88 from Global Collect B.V. on behalf of Office 365 without any prior notification or reminder email. I had no idea my subscription was set to auto-renew at this price.
Frequently Asked Questions
How do I contact MS Office 365 support?
The official way to contact Microsoft 365 support is through Microsoft's own support site at support.microsoft.com. From there you can choose chat, phone callback, or community support depending on your subscription. For a full step-by-step walkthrough, see our independent guide on how to contact MS Office 365 support.
How do I cancel MS Office 365?
To cancel MS Office 365, sign in to your Microsoft account at account.microsoft.com/services, find your Microsoft 365 subscription, and select "Cancel". Cancelling turns off auto-renewal but keeps your access until the end of the current billing period. For detailed instructions covering Personal, Family, and Business plans, read our guide on how to cancel MS Office 365.
Collective Action
Turn one complaint into a collective action
A Collective Complaint helps you unite consumers dealing with the same issue — wrong charges, unexpected fees, or misleading promises. It grows stronger with every signature, making it harder to ignore.